Frequently Asked Questions

Categories:

Is Banki a real bank?

Banki is not a bank — Banki is a financial technology company.

‍

All of our banking services are provided by our banking partner: Bank al Etihad.

What is a financial technology company?

A financial technology, or a FinTech company is an organization that uses the latest technology to offer both financial and non financial services to its customers!

‍

We are not re-inventing banking, we are making the lives of freelancers and creators easier.

Are financial technology companies regulated?

Yes — FinTech companies are subject to the same regulations as traditional banks, including anti-money laundering (AML) and know-your-customer (KYC) regulations. They must also obtain banking licenses or partner with a licensed bank to provide financial services.

‍

Our banking services are provided by our banking partner: Bank al Etihad.

Who can use Banki?

Banki is designed for all independent professionals, freelancers, creators, and you — anyone 18 or older with a valid Jordanian national ID card is welcome to apply for Banki.

Is Banki available outside of Jordan?

No — currently Banki is only available in Jordan.

What documents do I need to open an account with Banki?

To open a new Banki account — you only need your Jordanian national ID card & proof of address (e.g., electricity bill, water bill, etc.)

Are there any fees associated with creating a Banki account?

No — there are no hidden fees or charges associated with creating a Banki account.

Can I use a non-Jordanian number to create a Banki account?

No — you can only use a Jordanian phone number to open a Banki account.

How can I contact Banki Customer Support?

You can find the answers to many frequently asked questions here.

‍

If you still have questions, our Customer Care team are happy to help you via email at care@getbanki.com or call us on +962 (6) 2220842.